Return & Refund Policy

Food and Tea Products

Due to food safety concerns, all food and tea products are final sale and cannot be returned or exchanged.

If there is a Tealise product quality issue, please contact us at info@tealise.com and provide your order information along with clear photos showing the issue. Once the quality issue has been reviewed and confirmed, Tealise will issue store credit as appropriate.

Other Products

For non-food and non-tea products, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused and unworn, with any original tags and in its original packaging. A receipt or other proof of purchase is also required.

To Start a Return

Please contact us at info@tealise.com before sending your return. Once your return is approved, we will provide return instructions.

Approved returns should be sent to:

Tealise LLC
3929 E Guasti Rd, Unit F
Ontario, CA 91761
USA

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@tealise.com. Please include your order information and clear photos of the item and packaging so we can review the issue and make it right.

Non-Returnable Items

Food and tea products cannot be returned due to food safety concerns. Custom or personalized products, gift cards, and final sale items are also non-returnable.

Exchanges

For eligible non-food items, please contact us at info@tealise.com to request an exchange. All exchanges must meet the same eligibility requirements as returns.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

Questions

For questions regarding returns, refunds, damaged products, or product quality issues, please contact us at info@tealise.com.